Risk Management and Patient Safety

The program’s Clinical Risk Management group works collaboratively with our insured hospitals, physicians and long-term care facilities to improve healthcare quality and safety and reduce malpractice risk.

Under the direction of our chief medical officer, the program supports our clients’ efforts to improve patient safety across all areas of medicine. Clinical initiatives are designed to encourage positive changes in culture and practice, support new technologies, and enhance operational efficiencies, all with the goal of achieving the best possible outcomes and increasing patient satisfaction.  Initiatives are developed with input from clinical committees, analysis of internal and external data, evaluation of medical literature and opinions from experts, interactions with clinical leaders from our insured institutions, and funding from the program.

The department engages senior clinical and administrative leadership to develop interventions and teaching opportunities in high-risk areas. The risk management staff access data from a variety of sources, including clinical records, state and national research databases, surveys, and claims information.  Research and findings help define and inform the department’s focus, objectives and communication with clients. Areas of focus include team and simulation training, development of best practice guidelines, documentation standards, and reducing risks and optimizing benefits of electronic medical record systems. The department also conducts office assessments and develops on-line education courses for insured physicians.

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